Frequently Asked Questions (FAQ) – Alpha Thread Co.

Welcome to the Alpha Thread Co. FAQ page! Below are answers to some of the most common questions about our products, shipping, returns, and more. If you don’t see your question here, feel free to contact us at support@alphathreadco.com.

1. What is Alpha Thread Co.?

Alpha Thread Co. is a bold, faith-driven apparel brand designed for leaders, warriors, and those who refuse to blend in. We create powerful, statement-making designs inspired by strength, resilience, and purpose.

2. How does shipping work?

We partner with Printify to fulfill and ship all orders. Once your order is placed, it is made on demand and shipped directly to you.

• Processing Time: 2-7 business days
• Shipping Time (After Processing):
  • USA: 3-7 business days
  • International: 7-15 business days

You’ll receive a tracking number via email once your order ships.

3. Do you accept returns or exchanges?

Since all products are printed on demand, we cannot accept returns or exchanges for wrong sizes, colors, or buyer’s remorse. However, if your item arrives damaged or has a manufacturing defect, we will issue a free reprint or refund.

✔ To qualify, contact us within 30 days of delivery and provide a clear photo of the issue.
✔ For multiple defective items, an additional photo or video showing all affected products may be required.

To report an issue, please contact us at [Insert Contact Email].

4. How do I know which size to order?

Each product listing includes a size chart to help you choose the right fit. We recommend checking the measurements before placing your order. If you’re between sizes, we suggest ordering one size up for a more comfortable fit.

5. What materials are your shirts and hoodies made of?

• T-Shirts: 100% ring-spun cotton for a soft, high-quality feel.
• Hoodies: 50% cotton, 50% polyester blend for warmth and durability.
• Mugs: Premium ceramic with a glossy finish.

Each product description contains detailed material information.

6. Can I modify or cancel my order after placing it?

Once an order is placed, it goes into production quickly and cannot be modified or canceled. Please double-check your order details before completing checkout.

7. What if my package is lost or delayed?

If your order is taking longer than expected, please check your tracking number first. If your package is lost in transit, contact us at support@alphathreadco.com, and we will work with our shipping partners to resolve the issue.

8. Do you offer international shipping?

Yes! We ship worldwide. Please note that international orders may be subject to customs fees or import duties, which are the buyer’s responsibility.

9. How do I care for my apparel?

To keep your gear looking fresh:

✔ Machine wash cold (max 30C / 90F)
✔ Tumble dry low or air dry
✔ Do not bleach
✔ Iron low if needed
✔ Do not dry clean

Proper care ensures long-lasting wear and vibrant designs.

10. Can I collaborate with Alpha Thread Co.?

We’re always open to collaborations with influencers, athletes, and content creators who align with our brand values. If you’re interested, please email support@alphathreadco.com with details about your audience and content.

11. Do you offer bulk or wholesale orders?

At this time, we do not offer wholesale pricing, but we may consider bulk discounts for large group orders. Email us at [Insert Contact Email] for inquiries.

Still Have Questions?

If you didn’t find what you’re looking for, reach out to us!

📩 Email: support@alphathreadco.com
🌐 Website: www.alphathreadco.com

Thank you for supporting Alpha Thread Co.! 💪🔥